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Help Guides
View AllOrder Status & Tracking
Track your order and get updates on your delivery
Returns & Refunds
Learn how to return items and get refunds
Shipping & Delivery
Information about shipping options and delivery times
Payment Methods
Details about payment methods and billing issues
Account Help
Help with your account, login, and profile settings
Product Help
Product specifications, usage, and troubleshooting
How to Track Your Order
To track your order, follow these simple steps:
Log in to your account
Go to 'My Orders' section
Find your order and click 'Track'
View the current status and location
You can also track your order using the tracking number provided in your shipping confirmation email.

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Step-by-step instructions for paying with MTN Mobile Money or Airtel Money.
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